NAMES and PASSPORTS
Please ensure your passports are VALID for at least 6 months after your return date to Australia, and has at least 6 clear pages. Ensure the name on your passport matches your itinerary EXACTLY. Names changes incur fees and will be passed on to you for payment. If you are not an Australian passport holder please also check your re-entry visa.
It is recommended that you purchase your fully comprehensive Travel Insurance Policy when you pay your initial deposit.
Our insurance has 2 starting dates, 1 from the date the policy is issued until departure date from Melbourne to cover against cancellation for unforeseen circumstances, and on the day of your departure you policy becomes fully comprehensive. If you are planning more than 1 trip within a 12 month period it may be worth considering an annual policy
Please read your itinerary carefully and check that all details are correct and are as agreed with your consultant.
Once your itinerary is final and arrangements have been paid, any changes will incur amendment fees. Fees are charged by the supplier and by MRTS. Please see our terms and conditions for further information.
VISAS – RE ENTRY
We can always help you with visas but ultimately YOU are responsible for visas. Please double check that the country you are travelling to doesn’t require you to have a visa. Ask us if you need help with this. Some countries have different rules for different nationalities. If you are not on an Australian Passport please make sure you have the correct documentation for re-entry upon your return to Australia. If you have a criminal conviction you must contact the appropriate consulates to check their procedures.
The Australian Government travel advisory website address is www.smartraveller.gov.au. Please take a few minutes to look at this site, you can also register your trip details on here so the government can locate you in emergencies.
Please contact your doctor or a specialist travel clinic to check vaccination requirements for the countries you are visiting.
Arrange sufficient amounts of any regular medications and a doctor’s letter with a brief medical history. We recommend that you also check that your medications are legal where you intend to visit.
FREQUENT FLYER POINTS
If you are affiliated with any airline program please let us know your numbers so we can add to your flight booking before your final flight sector. We recommend you keep your boarding passes when travelling until you see the points credited.
If you have any special meal or medical requests please notify us so we can notify the appropriate suppliers.
We can request seating on most international flights. Some airlines now charge for standard seat selection and offer to secure an exit row or extra leg room seat for a fee. Bassinet seating for infants is always requested but never guaranteed, this is usually a first come first serve basis.
Please let us know of any possible emergency contact/s.